The 'WOW' Factor: Where Service Excellence Starts
Venue: New River Community College (Dublin), Dublin
Directions: Google Map Link
Date: Wednesday, October 26, 2011
Time: 10:00 AM - 12:00 PM
Event Types: Business Related
Cost: Free

Description:
New River Community College will host "The 'WOW' Factor: Where Service Excellence Starts", a customer service workshop, on Wednesday, October 26 from 10:00 a.m. to 12:00 noon at New River Community College (Dublin campus) in Edwards Hall, room 117.

The objective of this workshop is to identify why customer service is beneficial to our region's colleges and businesses, identify and practice positive behaviors that enhance customer service skills, learn to treat co-workers as INTERNAL customers, and to give front-line employees the confidence and support needed to shine as hosts and lead by example. The public is invited to attend.

Bobbie Walker, director of education and workforce readiness with Virginia Tourism Corporation (VTC), will present the workshop. As a VTC employee she works directly with Virginia destinations and attractions presenting customer service training programs for front-line staff and management.

For more information or to register, visit: http://www.nr.edu/wd_service/

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